The file contains the programme, the list of participants and the following conference papers:
- Guidelines for Consumer-orientated management system (COMS) (Nippon Association of Consumer specialists (NACS) 2004 version.
- Trend of consumer protection policy and activity of consumer organisations in Japan by Shigehisa Ozawa.
- 'Realization of the consumer collective action system' by Hideo Iida.
- 'Anti-spam activities in Japan' by Miki Nagata.
- Food safety & consumers' by Toshiko Kanda.
- A brief summary on the publication of 'The questionnaire survey on the evaluation of consumer-oriented management in the food industry' by Housewives association (2004).

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